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Individual cancellation and refund situation

In accordance with the Rules & Regulations, we do not refund cancellations (Article 7.4 ). 
Nevertheless, we propose two solutions: 

  1. You find a replacement person to take over your bib. This transfer is free of charge. 
    We must then receive from the person who transfers his or her race number the full contact details of the new person, including his or her mobile number, estimated running time and T-shirt size. Also make sure that the person has an MSO account.
  2. Definitely cancel your registration (You must then confirm to us that you wish to definitively cancel)
    In this case, when and if the race is complete and your race number has been taken over by a person on the waiting list, a refund equal to 75% of the registration fee paid will be made for cancellations registered up to and including April 29, 2020. 

Due to the health situation, we have had to modify article 7.3.3 of the regulations, as we cannot currently solicit people on the waiting list.
Refunds are therefore not guaranteed and in any case will not be made until a final decision as to whether or not to hold the race has been made. 
Should the race be partially or totally cancelled, a general refund policy will be discussed and announced. 

Thank you for your patience and understanding. 

NOTE:

  • Cancellations are considered in the chronological order of receipt of an email to cancellation@ultraks.com
  • Reminder: You will be reimbursed only if your bib is allocated to another athlete.